FAQ: services
general
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Professional cleaning services ensure thoroughness and efficiency, maintaining a hygienic and presentable environment that meets health standards.
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Yes, our services are fully customisable to address your specific cleaning needs and priorities.
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We conduct on-site assessments to ensure the accuracy and reliability of our quotes. By visiting your site, we can thoroughly understand the scope of work and its complexities, which helps us provide you with the most precise and dependable quote. This approach reflects our commitment to quality and customer satisfaction.
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Yes, our pricing typically includes all necessary cleaning supplies and equipment.
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We use eco-friendly and safe cleaning products suitable for spaceswith pets and children.
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We use advanced equipment and industry-standard tools to ensure effective cleaning results.
SCHEDULING
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You can easily book an appointment online, via phone, or through our customer service. We're available 24/7 for any emergency situations.
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We accommodate rescheduling requests and provide flexible cancellation policies.
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It's not necessary for you to be present during the cleaning; many clients provide access instructions or keys for entry for after hours services.
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Depending on availability, we strive to accommodate same-day service requests.
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Punctuality is a priority; our team aims to arrive promptly at the scheduled time.
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We provide services across NSW, VIC, SA, WA & QLD.
service
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The number of cleaning professionals dispatched depends on the size and scope of the job. We will advise of how many cleaners will attend once the scope of works is finalised.
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We prioritise stable rosters at each of our sites to ensure consistency and familiarity. While we strive for consistency, there may be occasions when a personnel change is necessary. In such cases, the new team member will undergo a full site induction by Sun Cleaning Corp management before commencing any cleaning duties. This ensures they are fully prepared and familiar with your specific site requirements.
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We offer post construction handover cleans, industrial warehouses, high reach window cleaning and industrial pressure cleaning.
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Our cleaners are trained professionals employed directly by our company to ensure quality and reliability. All our cleaners undergo police checks and thorough inductions to ensure a benchmark standard.
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While this is a rare occurance and, we acknowldge there may be a chance of any accidental damage caused during our cleaning service. If this does happen, will address it promptly through our insurance policies.
payment
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Yes, we offer free, no-obligation quotes to accurately assess your cleaning needs.
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We guarantee customer satisfaction; if you're not happy with our service, we will be more than happy to address any concerns promptly.
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Our pricing structure is typically based on the size of the space and the scope of work required. We will always provide the most cost effective route of pricing your job.
EMPLOYEE ONBOARDING
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All technicians provide evidence of a completed and current national police check, ensuring a clean record and your peace of mind.
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Our commitment to safety extends to all aspects of our service. Technicians provide evidence of a current working with children check, reaffirming our dedication to a secure environment.
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Each technician undergoes a rigorous company induction, emphasising both our corporate responsibilities and their role as ambassadors of Sun Cleaning Corp. This ensures alignment with our company policies and procedures, reflecting best practices at all times.
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Our technicians engage in detailed training on the SCC Work Health & Safety System. This comprehensive program ensures 100% competency and compliance with our unique risk management model, prioritising the safety of both our team and your space.
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To better serve our NDIS clients, technicians undergo specialised induction training. This suitability assessment ensures they possess the unique competencies and empathetic demeanour required for working with our NDIS clientele.
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Recognising the importance of even the most basic household tasks, our cleaning techs and outdoor maintenance staff undergo practical training and assessment regularly. Supervised by our managing directors, this step guarantees their competency in providing top-tier service.
FAQ: WEB STORE
SHIPPING
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Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.
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Please note, we currently deliver only to the Sydney Metro area. This is a temporary measure as we work on providing cost-effective shipping options for other states in Australia.
We offer free shipping for orders over $50 within the Sydney Metro area.
You can also choose to pick up your order from our Sydney warehouse within 24 hours. Our pick-up address is:
56/3 Kelso Cres, Moorebank NSW 2170
If you're located in another state, please fill out the shipping rate request form available on each product page, and we will calculate a shipping rate for you.
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You will receive a shipment confirmation email with a tracking number once your order has been shipped. Please allow 24-48 hours for processing time.
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No, we currently ship within Australia only. We do not ship to P.O. boxes or parcel lockers.
Returns
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You can return items for a full refund within 30 days of purchase, provided the items are unused, in their original packaging, and in resalable condition. Customers are responsible for return shipping costs.
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To initiate a return, please contact our customer service team at sales@suncleaning.com.au with your order number and reason for return.
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If you receive a damaged or faulty item, please contact us immediately at sales@suncleaning.com.au with photos of the damage or fault. We will arrange for a replacement or refund, including return shipping costs if applicable.
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We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Contact our customer service team at sales@suncleaning.com.au to request a return authorisation. Pack the item securely in its original packaging, include your proof of purchase, and ship the item to the provided return address.
Once your return is received and inspected, we will notify you of the approval of your refund. If approved, your refund will be processed within 10 business days and credited to your original method of payment.
